At Mediadoor™ we treat your personal data as something we are trusted with, not something we own. This policy explains in plain language what we collect, why we collect it, how long we keep it, who we share it with, and the rights you can exercise at any time.
1. Information We Collect
We only collect data we actually need to run our website and respond to you. This falls into two categories.
Information you give us
- Your name, email address and phone number when you submit the contact form.
- The content of your message and any details you choose to include about your project.
- Any correspondence you send us by email, phone or messaging apps such as WhatsApp.
Information we collect automatically
- Anonymised analytics such as pages visited, time on page, approximate location and referral source (via Google Analytics 4).
- Technical data including IP address, browser type, device type and operating system.
- Security signals generated by Cloudflare Turnstile to tell humans from bots when you submit a form.
2. How We Use Your Information
Your information is used for clear, limited purposes — never sold, never rented.
- To respond to your enquiries and provide quotes or proposals.
- To deliver, manage and improve the services you request from us.
- To understand how our website is used so we can make it faster and more useful.
- To protect our site and visitors against spam, fraud and abuse.
- To meet our legal, accounting and regulatory obligations.
3. Legal Basis for Processing
Under the UK GDPR and EU GDPR we rely on one of the following lawful bases each time we process your data:
- Consent — for example when you tick a box or send us an enquiry voluntarily.
- Contract — where processing is necessary to take steps at your request or to deliver a service.
- Legitimate interests — to keep our site secure and to understand and improve our services, balanced against your rights.
- Legal obligation — where the law requires us to retain or disclose certain records.
4. Cookies & Analytics
We use a small number of cookies and Google Analytics 4 to understand traffic in aggregate. Analytics data is pseudonymised and we do not use it to identify you personally. You can review and control everything we set in our dedicated Cookie Policy.
5. Sharing & Third Parties
We share data only with the trusted providers that help us run the website, and only to the extent they need it:
- Email delivery — our SMTP provider transmits the contact emails you send us.
- Cloudflare Turnstile — bot protection on our forms.
- Google Analytics — privacy-focused, aggregated usage analytics.
- Authorities — only where we are legally compelled to disclose information.
We never sell your personal data to anyone, for any purpose.
6. How Long We Keep Your Data
We keep personal data only for as long as it serves the purpose it was collected for. Enquiry correspondence is retained while we are in contact and for a reasonable period afterwards in case you return; analytics data is retained according to Google Analytics' standard retention window. When data is no longer needed we delete or anonymise it.
7. Data Security
We protect your data with industry-standard measures including encryption in transit (HTTPS/TLS), access controls, and reputable infrastructure providers. No method of transmission over the internet is ever completely secure, but we work continuously to safeguard your information and to limit who can access it.
8. Your Rights
You have meaningful control over your data. At any time you may ask us to:
- Access the personal data we hold about you.
- Correct data that is inaccurate or incomplete.
- Delete your data where there is no overriding reason to keep it.
- Restrict or object to how we process your data.
- Receive your data in a portable, machine-readable format.
- Withdraw consent at any time, without affecting earlier processing.
To exercise any of these rights, simply contact us using the details below.
9. International Transfers
Mediadoor operates across the UK, EU and other markets. Where data is transferred outside your region it is protected by appropriate safeguards such as Standard Contractual Clauses or an adequacy decision, so that it enjoys an equivalent level of protection.
10. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The date at the top of this page always shows when it was last revised. Significant changes will be highlighted on this page.
